This Privacy Policy explains what personal information jiligg collects, how we use it, and the rights you have as a player in the Philippines. We are committed to keeping your data safe and handling it responsibly at all times.
Last updated: January 2025
When you register and use the jiligg platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals securely. During your use of the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect fraud, maintain platform security, and improve the overall performance of our service for players across the Philippines. We only collect information that is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required by law or regulation.
The personal information we collect is used primarily to operate and maintain your jiligg account, process your transactions, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Where you have opted in, we may also send you promotional communications about bonuses, new games, and special offers available on the platform. Your gameplay data and session history are used to personalise your experience, recommend relevant games, and support our responsible gaming programme by identifying patterns that may indicate problem gambling. We process your data on the legal bases of contractual necessity, legitimate interest, legal compliance, and — where applicable — your explicit consent. You may withdraw consent for marketing communications at any time by updating your account preferences or contacting our support team.
jiligg employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using SSL/TLS technology, ensuring that your login credentials, payment details, and personal information are protected in transit. Our servers are hosted in secure data centres with strict physical and logical access controls, and access to personal data within our organisation is limited to staff who genuinely need it to perform their duties. We conduct regular security audits and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities within the timeframes required by applicable law. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your jiligg account and to enable any available two-factor authentication options.
As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, in accordance with the Data Privacy Act of 2012 and its implementing rules. You have the right to access a copy of the personal information we hold about you, and to request that any inaccurate or incomplete data be corrected without undue delay. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. You also have the right to object to the processing of your data for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe that your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a clear description of your request. We will respond to all verified requests within 30 days.
We retain your personal information for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable to gaming operators in the Philippines. Marketing preferences and communication records are retained for a shorter period and are reviewed regularly to ensure we are not holding data longer than necessary. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request the deletion of your account, we will action this promptly while retaining only the minimum data required to meet our legal obligations. You may contact our support team at any time to enquire about the specific retention periods that apply to your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiligg handles your personal data, please do not hesitate to get in touch with our dedicated support team. You can reach us by email at [email protected], and we aim to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 days. For general questions about your account, payments, or gameplay, you may also find helpful information on our FAQ page. If you wish to make a formal complaint about our data handling practices, please submit it in writing to our support email with as much detail as possible, and we will investigate the matter thoroughly and respond in accordance with our internal complaints procedure. We are committed to resolving all privacy concerns fairly, transparently, and in full compliance with the Data Privacy Act of 2012 and all other applicable Philippine laws.
A quick summary of the key points every jiligg player in the Philippines should know about how we handle personal data.
All data sent between your device and our servers is protected with SSL/TLS encryption. Your login details and payment information are never transmitted in plain text.
jiligg does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is used only to operate and improve your gaming experience.
You can access, correct, or request deletion of your personal data at any time. Simply contact our support team and we will handle your request promptly and professionally.
Our data practices are aligned with the Data Privacy Act of 2012 and the regulations of the National Privacy Commission of the Philippines.
We use cookies to keep the platform running smoothly and to understand how players use our service. You can manage non-essential cookies through your browser settings at any time.
We keep your data only for as long as necessary. Transaction and identity records are held for a minimum of five years after account closure to meet regulatory requirements.
Our support team is available around the clock to help with any data-related questions or requests. You can also visit our FAQ for quick answers.